Frequently Asked Questions

Fill in the form on our website with your dates and what you're looking for. We'll reply with a confirmation letter that includes all the bank details. Your booking is confirmed once the required amount has been transferred and you've received a confirmation e-mail with your booking details.

To validate your inscription and confirm your booking, either the total amount or an advance payment of the required services must be paid. We'll tell you exactly which applies to your trip in your confirmation letter.

Bank transfer — the details come in your confirmation letter — or credit card. We accept most major credit cards, including Visa, Mastercard and Amex. Card payments are handled securely by our payment provider; we don't store your full card details.

We reserve the right to make modifications, but only if they don't change the essential services, or if we're forced to by unexpected and uncontrollable situations.

Booking variations depend on availability and may involve a surcharge, depending on the price of the new dates or inclusions. You'll receive a booking modification once the surcharge is paid. If the weekly price goes up or down, the difference is settled by one party or the other.

A cancellation is valid the day we receive it.

• Cancelled more than two months before the start — we refund 100% of the total paid.
• Cancelled between one and two months before — we keep 25% and refund the rest.
• Cancelled up to two weeks before — we keep 50% and refund the rest, if applicable.
• Cancelled less than two weeks before — no refund. This is exactly why we recommend travel insurance.

No. The excursions and trips we offer are not included in the total camp price. They also depend on a minimum number of participants and on availability, which means they can occasionally be cancelled.

Airport transfers are included in the Surf Packages. Schedule yours around your flight itinerary and send us your flight information as soon as you've bought your airfare.

The included transfer covers the group booking together and arriving at the same time. Guests arriving at different times or on different days pay for an additional airport transfer. The transfer price can also vary depending on the pick-up or drop-off point.

No. We've built an option for every level — Learn to Surf for complete beginners, Surf Tours and Combo Surf Trips, and Surf Coaching at intermediate, advanced and longboard levels. See Surfing Experiences for what each one includes.

Participants must be at least 18 years old, unless travelling with an adult.

You must be physically fit and able to swim, and confirm that there's nothing medically preventing you from surfing or bodyboarding. Please tell us about any relevant medical matters beforehand — allergies, disabilities, medical incapacities and so on.

There's surf all year. March–May is the most consistent stretch, with clean 6–12 ft waves and surfable conditions all day. June–October brings the year's biggest South Pacific swells, also 6–12 ft. November–December is smaller — clean 4–6 ft waves peeling perfectly over the point breaks. January–February is the least consistent, with 2–5 ft waves and beautiful weather, which makes it the ideal time to learn. Full detail on Surf Seasons.

No. Water temperature sits around 82°F for most of the year and only drops to about 78°F in November and December — still warm enough that no wetsuit is needed.

Yes. We keep an ample selection of high-performance shortboards, funboards and longboards. Shortboards are $25 a day or $150 a week; longboards are $30 a day or $180 a week. See Surfboard Rentals.

Each guest is responsible for our equipment while using it, and accepts responsibility for replacing it if it's lost or seriously damaged through inappropriate use. In that case the equipment is paid for and becomes the guest's property.

Yes — for medical assistance during your stay at any Escape Surf Travel or partner property, every guest should have either a medical card and insurance, or travel insurance. We're a Global Rescue Safe Travel Partner; see Travel Insurance for the options we recommend.

Every situation is different when medical and security emergencies happen. To ensure you're protected when things don't go as planned, we highly recommend our clients enroll with Global Rescue.

The Global Rescue medical membership includes 24/7/365 advisory services with medical professionals, field rescue from the point of illness or injury and medical evacuation to the member's hospital of choice.

No. Global Rescue does not put limitations on activities.

We run four properties along the coast: Casa Las Flores at Playa Las Flores, Punta Mango Surf Resort at Punta Mango, Casa Sunzal at El Sunzal and the AST Surf Hotel at Punta Roca. Each one has its own character and its own wave.

Every accommodation has air conditioning and a private bathroom. At Casa Sunzal, all rooms also have a jacuzzi.

Yes, within reason. Things beyond what's normally included — extra cleaning, special dietary options, private transport, personalised arrangements — may carry an extra fee, are subject to availability, and need to be confirmed by our team in advance.

Yes. Our properties take private groups, and full buyouts are available — Casa Sunzal, for example, has five rooms and sleeps up to 15. See Host a Retreat.

Images from stays at our properties are only ever used for publicity or promotional purposes — our website, flyers, brochures and social media.